In the past year 2020 our customers were very satisfied with our work – a fact we are very happy about. The evaluation of the annual customer survey shows that we have been able to further improve our work over the years. The customers have graded our services related to clinical evaluations on average with a 1.15 over the past four years.
We are particularly pleased that almost all customers who participated in the survey would also recommend us to others. Particularly emphasized were the good communication and constructive cooperation during the ongoing project as well as the quality of the execution and the adherence to the delivery date.
Customer requests help to develop new, market-oriented services, e.g. concerining the requierements of the new Medical Device Regulation (EU) 2017/745 (MDR) and the In Vitro Diagnostics Regulation (EU) 2017/746.